Terms of Service

Last Updated: 17 August 2026

Welcome to Trenzio Store.

These Terms of Service govern your use of our website and the purchase of products from https://trenzioshop.com/.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before placing an order.

These Terms are intended to be fair and transparent and do not affect any statutory rights you have under applicable UK consumer law.

1. About Us

Trenzio Store is operated by:

TRENZIO LTD
Company Number: 17143049
Registered in: England and Wales
Registered Office: 17 Vine Gardens, Ilford, Essex, United Kingdom, IG1 2QH

Email: ibrarafridi966@gmail.com
Phone: +44 7424 116820
Website: https://trenzioshop.com/

2. Using Our Website

You may use our website for lawful purposes only.

You must not use our website to:

Commit or facilitate fraud
Break any applicable law or regulation
Attempt unauthorised access to our website or systems
Introduce viruses, malware or other harmful code
Interfere with the operation or security of our website
Copy or misuse our website content without permission
Use our website in a way that could damage our business, customers or service

We reserve the right to restrict access to our website where reasonably necessary to protect our website, customers or business.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate and up to date.

Product images are provided for illustrative purposes where appropriate. There may be minor differences between an image displayed on the website and the actual product, including differences caused by screen settings, packaging updates or manufacturer changes.

Where a product has specific specifications, dimensions, ingredients, materials or other important characteristics, we aim to provide relevant information on the product page.

If you have a question about a product before purchasing, please contact us.

4. Product Availability

All products are subject to availability.

We aim to keep stock information accurate, but occasionally a product may become unavailable before an order can be fulfilled.

If we are unable to fulfil an order because a product is unavailable, we will contact you and provide an appropriate solution.

Where payment has already been taken and we cannot fulfil the order, the applicable amount will be refunded.

5. Prices

All prices displayed on our website are shown in British pounds (£) unless otherwise stated.

We aim to ensure that prices displayed on our website are accurate.

The total price payable by you, including applicable delivery charges and other mandatory charges, will be displayed before you complete your purchase.

Where VAT is applicable, pricing will be presented in accordance with applicable UK requirements.

If an obvious pricing error occurs, we may contact you before fulfilling the order.

We will not knowingly use incorrect pricing to mislead customers.

6. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts or special offers.

Each promotion may have its own terms, including:

Start and expiry dates
Eligible products
Minimum order values
Usage limitations
Customer eligibility
Other applicable conditions

Promotional terms will be clearly communicated where applicable.

We reserve the right to correct genuine errors in promotional offers.

7. Placing an Order

When you place an order through our website, you are submitting a request to purchase the selected products.

Before completing your order, you will have the opportunity to review the products, quantities, prices, delivery information and other relevant details.

You should check your order carefully before submitting it.

Once your order has been submitted, we will send an order confirmation to the email address provided during checkout.

The order confirmation confirms that we have received your order. Acceptance of the order and formation of the contract will occur in accordance with our ordering process.

8. Order Acceptance

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable
There is an obvious pricing or product information error
Payment cannot be authorised
We reasonably suspect fraudulent or unlawful activity
We are unable to deliver to the specified address
There has been an obvious technical error affecting the order

If we cancel an order after payment has been received, we will arrange an appropriate refund.

9. Payment

Payment must be successfully authorised before an order can be processed.

The payment methods available to you will be displayed during checkout.

Payment information is processed through the relevant payment provider.

We do not normally store complete payment card details on our own systems.

You are responsible for providing accurate payment and billing information.

10. Delivery

We deliver products according to the delivery options available at checkout.

Applicable delivery charges and estimated delivery times will be displayed before you complete your purchase.

Delivery times may vary depending on product availability, destination, fulfilment arrangements and the delivery service used.

For further information, please see our Shipping & Delivery Policy.

We will not use delivery terms to exclude or restrict rights that consumers have under applicable UK law.

11. Delivery Address

You are responsible for providing an accurate and complete delivery address.

If you discover that you have provided an incorrect address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

Where an order cannot be delivered because of incorrect information supplied by the customer, we may need to arrange an alternative delivery or return process.

Your statutory rights remain unaffected.

12. Returns and Refunds

Our Returns & Refund Policy explains:

Your statutory cancellation rights
How to request a return
Return timeframes
Faulty and damaged goods
Refund procedures
Return delivery costs
Applicable exceptions

Nothing in these Terms of Service limits or excludes your statutory consumer rights.

13. Consumer Rights

Where you purchase products as a consumer, you have rights under applicable UK consumer protection legislation.

Depending on the circumstances, goods should:

Be of satisfactory quality
Be fit for their intended purpose
Match their description
Meet other requirements imposed by applicable consumer law

If goods are faulty, not as described or otherwise fail to meet applicable legal requirements, you may have rights to a repair, replacement, refund, price reduction or other remedy.

Nothing in these Terms removes or restricts rights that cannot legally be excluded.

14. Manufacturer Warranties and Guarantees

Some products may be supplied with a manufacturer's warranty or guarantee.

Where applicable, details may be provided with the product or on the relevant product page.

A manufacturer's warranty or guarantee is additional to, and does not replace, your statutory consumer rights.

15. Accounts

Certain website features may allow you to create a customer account.

You are responsible for keeping your account login details confidential and for activity carried out through your account.

You should notify us promptly if you believe your account has been accessed without your permission.

We may suspend or close an account where reasonably necessary for security, fraud prevention or other legitimate business reasons.

16. Customer Reviews

Where our website allows customers to submit reviews or other content, you must ensure that your submissions are genuine and do not:

Contain unlawful or defamatory material
Contain misleading information
Impersonate another person
Contain malicious code
Violate another person's intellectual property or privacy rights
Promote unlawful activities

We may remove content that violates applicable laws or our website rules.

We do not knowingly represent fabricated reviews as genuine customer reviews.

17. Intellectual Property

Unless otherwise stated, the content on this website, including:

Text
Logos
Graphics
Website design
Images
Product content created by us
Other original materials

is owned by or licensed to TRENZIO LTD or the relevant rights holder.

You may access and use the website for personal and lawful shopping purposes.

You must not reproduce, distribute, modify, sell or commercially exploit our original website content without appropriate permission.

18. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, such as payment providers, delivery providers, analytics services or other technology providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for the content or privacy practices of independent third-party websites.

19. Website Availability

We aim to keep our website available and functioning correctly.

However, temporary interruptions may occur due to:

Maintenance
Technical problems
Security incidents
Hosting issues
Network failures
Circumstances outside our reasonable control

We will take reasonable steps to restore the website where an interruption occurs.

20. Website Security

You must not attempt to compromise the security of our website or systems.

This includes attempting to:

Gain unauthorised access
Circumvent security controls
Introduce malicious software
Conduct attacks against our systems
Access information belonging to other users

We may report suspected unlawful activity to the appropriate authorities.

21. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these Terms is intended to exclude or limit liability for matters that cannot legally be excluded or limited under UK law.

We do not seek to exclude or restrict your statutory rights relating to faulty, defective or incorrectly described goods.

Any limitation of liability in these Terms will apply only to the extent permitted by applicable law.

UK consumer contracts must contain fair and transparent terms, and businesses cannot use terms to unlawfully avoid responsibility for matters such as faulty or misdescribed goods.

22. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances that are outside our reasonable control, such as:

Severe weather
Natural disasters
Major transport disruption
Strikes or industrial action
Government action
Major telecommunications failures
Serious technical or infrastructure failures
Other circumstances that could not reasonably have been prevented

This does not affect any statutory consumer rights that apply.

23. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it is used and the rights you may have.

24. Cookies

Our website may use cookies and similar technologies.

Please see our Cookie Policy for information about the cookies we use and how you can manage your preferences.

25. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services or legal requirements.

The latest version will be published on this page.

The Terms that apply to an order will be those in effect at the time the order is placed, subject to applicable law.

26. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

27. Entire Agreement

These Terms, together with the policies and information referred to within them, form the applicable terms governing your use of our website and purchases from us, subject to any mandatory statutory rights.

28. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.

Where applicable, disputes may be dealt with by the courts of England and Wales or by another court having jurisdiction under applicable law.

29. Contact Us

If you have any questions about these Terms of Service, your order or our website, please contact us:

TRENZIO LTD
Company Number: 17143049
Registered Office: 17 Vine Gardens, Ilford, Essex, United Kingdom, IG1 2QH