Privacy policy

Privacy Policy

Last Updated: 17 August 2026

At Trenzio Store, operated by TRENZIO LTD, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use https://trenzioshop.com/, create an account, place an order or contact us.

TRENZIO LTD is a private limited company registered in England and Wales.

Company Name: TRENZIO LTD
Company Number: 17143049
Registered Office: 17 Vine Gardens, Ilford, Essex, United Kingdom, IG1 2QH
Email: ibrarafridi966@gmail.com
Telephone: +44 7424 116820

1. Information We Collect

When you use our website or purchase from us, we may collect the following information:

Personal Information

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Account login information

  • Order history

  • Product and purchase information

  • Information you provide when contacting customer support

Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not normally have access to or store your complete payment card details. Payment information is processed securely by the relevant payment provider.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of visits

  • Referring website

  • General website usage information

2. How We Use Your Information

We may use your personal information for legitimate business purposes, including to:

  • Process and fulfil orders

  • Arrange delivery of products

  • Process payments

  • Provide customer support

  • Respond to enquiries

  • Manage customer accounts

  • Process returns, refunds and exchanges

  • Send order and service-related communications

  • Prevent fraud and unauthorised transactions

  • Maintain website security

  • Improve our website, products and services

  • Maintain business and transaction records

  • Comply with legal, accounting and regulatory obligations

  • Send marketing communications where permitted by law

We will only use personal information where we have a lawful basis for doing so.

3. Legal Basis for Processing

Depending on the circumstances, we may process your personal information because:

  • It is necessary to perform a contract with you, such as processing and delivering your order.

  • It is necessary for us to comply with a legal obligation.

  • It is necessary for our legitimate business interests, such as preventing fraud, maintaining website security and improving our services.

  • You have provided consent where consent is required, such as for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

4. Orders and Customer Information

When you place an order with us, we collect information necessary to process and fulfil your purchase.

This may include your name, billing address, delivery address, email address, telephone number, order details and payment-related information.

We may use this information to:

  • Confirm your order

  • Process payment

  • Prepare and dispatch your order

  • Provide delivery updates

  • Contact you regarding your order

  • Handle returns and refunds

  • Provide after-sales support

5. Payment Processing

We use third-party payment providers to process payments securely.

Your payment details may be provided directly to the relevant payment provider so that your transaction can be authorised and processed.

We do not intentionally store complete payment card numbers or security codes on our own website systems.

Payment providers may process your information according to their own privacy policies and terms.

6. Delivery and Service Providers

To fulfil your order, we may need to share relevant information with trusted third-party service providers, such as:

  • Delivery and courier companies

  • Warehousing or fulfilment providers

  • Payment providers

  • Website hosting providers

  • IT and security service providers

  • Customer support providers

  • Accounting and professional service providers

We only share information that is reasonably necessary for the relevant service.

7. Marketing Communications

Where permitted by applicable law, we may send information about products, promotions, offers or services that may be relevant to you.

Where your consent is required, we will request it before sending marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Unsubscribing from marketing communications will not affect essential communications relating to your orders or account.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used for purposes including:

  • Shopping cart functionality

  • Website security

  • Remembering preferences

  • Website analytics

  • Understanding website usage

  • Improving website performance

  • Marketing and advertising, where applicable

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and, where available, our website cookie-consent settings.

For more information, please see our Cookie Policy.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Alteration

  • Unauthorised disclosure

  • Destruction

Our website uses appropriate security measures, including HTTPS encryption, to help protect information transmitted through the website.

However, no online service or method of electronic transmission can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may retain information for longer where necessary to:

  • Comply with legal, tax or accounting requirements

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Maintain appropriate business records

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Sharing Personal Information

We do not sell or rent your personal information to third parties.

We may disclose information where reasonably necessary to:

  • Process your order

  • Deliver products

  • Process payments

  • Provide customer support

  • Maintain website and IT systems

  • Prevent fraud

  • Comply with legal obligations

  • Protect our legal rights

  • Respond to lawful requests from competent authorities

Where we use service providers to process information on our behalf, we take reasonable steps to ensure appropriate safeguards are in place.

12. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

13. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain processing of your personal information

  • Request transfer of certain personal information to another organisation

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

To exercise a relevant privacy right, please contact us using the details below.

We may need to verify your identity before processing certain requests.

14. How to Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data protection rights or have a concern about how we handle your personal information, please contact us:

TRENZIO LTD
Company Number: 17143049
Registered Office: 17 Vine Gardens, Ilford, Essex, United Kingdom, IG1 2QH
Email: ibrarafridi966@gmail.com
Telephone: +44 7424 116820

15. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and try to resolve the matter.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), where applicable.

16. Children's Privacy

Our website is intended for general consumers.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

17. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the Last Updated date shown at the top of this page.

We recommend checking this page periodically for the latest information.

19. Contact Information

Trenzio Store is operated by:

TRENZIO LTD
Company Number: 17143049
Registered in: England and Wales
Registered Office: 17 Vine Gardens, Ilford, Essex, United Kingdom, IG1 2QH

Email: ibrarafridi966@gmail.com
Phone: +44 7424 116820
Website: https://trenzioshop.com/