Shipping policy

Shipping Policy

Last Updated: 17 August 2026

At Trenzio Store, operated by TRENZIO LTD, we aim to provide a reliable, transparent and straightforward delivery service throughout the United Kingdom.

This Shipping Policy explains how we process, dispatch and deliver orders placed through https://trenzioshop.com/.

TRENZIO LTD
Company Number: 17143049
Registered Office: 17 Vine Gardens, Ilford, Essex, United Kingdom, IG1 2QH
Email: ibrarafridi966@gmail.com
Phone: +44 7424 116820

1. Delivery Areas

We currently offer delivery to eligible addresses within the United Kingdom.

Delivery availability may vary depending on the product, destination, product size, weight, availability and applicable delivery restrictions.

If delivery to a particular address or location is unavailable, this will be communicated to the customer before or during the ordering process where applicable.

2. Order Processing

Orders are normally processed after successful payment confirmation.

We aim to process orders as quickly as reasonably possible.

Processing times may vary depending on:

  • Product availability

  • Order volume

  • Product type

  • Warehouse or fulfilment arrangements

  • Weekends and public holidays

If there is an unexpected delay that materially affects your order, we will make reasonable efforts to contact you.

3. Delivery Times

Estimated delivery times will be displayed on the relevant product page, during checkout, or in the order information provided to you.

Unless a specific delivery date or guaranteed delivery service has been agreed, delivery dates and times are estimates.

Delivery may occasionally take longer because of circumstances outside our reasonable control, including courier delays, severe weather, public holidays, transport disruption or other unforeseen events.

We will take reasonable steps to keep customers informed where a significant delay occurs.

4. Delivery Charges

Applicable delivery charges will be clearly displayed before you complete your purchase.

The delivery charge may vary depending on:

  • Delivery destination

  • Order value

  • Product type

  • Product weight or dimensions

  • Delivery service selected

Where free delivery is available, any applicable conditions or restrictions will be clearly communicated before purchase.

5. Tracking Information

Where a tracked delivery service is available, tracking information may be provided after your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the delivery provider.

If you have not received tracking information where you expected to receive it, please contact us.

Email: ibrarafridi966@gmail.com
Phone: +44 7424 116820

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please check your delivery details carefully before completing your purchase.

If you realise that you have entered an incorrect address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

7. Failed Delivery

If a delivery cannot be completed because the customer provided an incorrect or incomplete address, failed to follow reasonable delivery instructions, or was unavailable where a delivery attempt or collection arrangement was required, the delivery provider may return the parcel to us.

If this occurs, please contact our customer support team so that we can determine the appropriate next steps.

Your statutory consumer rights remain unaffected.

8. Delayed Deliveries

Although we aim to meet the estimated delivery timeframe, delivery can occasionally be delayed.

If your order has not arrived within the expected timeframe, please contact us:

Email: ibrarafridi966@gmail.com
Phone: +44 7424 116820

We will investigate the delivery with the relevant courier or fulfilment provider where appropriate.

9. Missing Orders

If your order has not arrived, please contact us as soon as reasonably possible.

We may request information such as:

  • Order number

  • Delivery address

  • Tracking number

  • Confirmation of the delivery details

We will investigate the matter and work with the relevant delivery provider where necessary.

Where goods are lost in transit or otherwise fail to reach you, we will provide an appropriate remedy in accordance with applicable UK consumer law.

10. Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs of:

  • The outer packaging

  • The shipping label

  • The damaged packaging

  • The product and any visible damage

We will investigate the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

11. Incorrect Products

If you receive a product that is different from the product you ordered, please contact us promptly.

We will investigate the issue and, where the error is our responsibility, arrange an appropriate solution in accordance with our Returns & Refund Policy and applicable UK consumer law.

12. Product Availability

We make reasonable efforts to ensure that stock availability shown on our website is accurate.

In exceptional circumstances, a product may become unavailable after an order has been placed.

If we cannot fulfil an order because the product is unavailable, we will contact you and provide an appropriate solution.

If payment has already been taken and we cannot fulfil the order, we will provide an applicable refund.

13. Multiple Products in One Order

If an order contains multiple products, they may be dispatched together or separately depending on product availability, fulfilment arrangements and delivery requirements.

Where an order is dispatched in multiple shipments, you may receive separate delivery notifications.

14. Delivery to Special Locations

Certain delivery locations may have additional restrictions or delivery charges.

This may include:

  • Remote areas

  • Certain offshore locations

  • PO Boxes

  • Restricted delivery locations

  • Locations where a particular courier cannot provide service

Where a delivery restriction applies, we will communicate this where reasonably possible.

15. Delivery and Consumer Rights

Nothing in this Shipping Policy is intended to limit or exclude your statutory rights under UK consumer law.

Where applicable, we remain responsible for ensuring that goods are delivered in accordance with the requirements of applicable consumer legislation.

For information about cancellations, returns and refunds, please see our Returns & Refund Policy.

16. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to stop the order where this is operationally possible.

If the order has already been dispatched, you may need to follow the applicable cancellation and return procedure described in our Returns & Refund Policy.

17. Delivery Times During Holidays

Orders placed during weekends, public holidays or periods of unusually high demand may take longer to process or deliver.

Where significant seasonal delays are expected, we may provide additional information on our website.

18. Contact Us

For questions about delivery, tracking or your order, please contact our customer support team.

TRENZIO LTD
Company Number: 17143049
Registered Office: 17 Vine Gardens, Ilford, Essex, United Kingdom, IG1 2QH

Email: ibrarafridi966@gmail.com
Phone: +44 7424 116820

Please include your order number when contacting us about an existing order.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, fulfilment arrangements or applicable legal requirements.

The latest version will always be published on this page.

Last Updated: 17 August 2026