Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Trenzio Shop. We are committed to delivering your orders as quickly and efficiently as possible throughout the United Kingdom.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed after our daily cut-off time, on weekends, or on public holidays will be processed on the next business day.

Order Cut-Off Time

2:00 PM (GMT/BST), Monday to Saturday

Orders placed before the cut-off time may begin processing on the same business day.

Delivery Time

After your order has been processed, delivery typically takes 2–5 business days depending on your location and courier service availability.

Estimated Total Delivery Time

3–8 business days

This includes:

  • Processing Time: 1–3 business days
  • Shipping Time: 2–5 business days

Please note that delivery estimates are not guaranteed and may vary during peak seasons, adverse weather conditions, or courier delays.

Shipping Locations

We currently ship to addresses within the United Kingdom.

If international shipping becomes available, this policy will be updated accordingly.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Any free shipping promotions will be clearly communicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has not yet been dispatched, please contact us immediately. We cannot guarantee modifications once processing has begun.

Delayed or Lost Shipments

While we work with trusted delivery partners, unforeseen delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact our support team and we will investigate the shipment on your behalf.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Photos of the package and product (if damaged)
  • A description of the issue

We will review the case and work toward a suitable resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our Contact Us page or customer support email.

We appreciate your business and thank you for choosing Trenzio Shop.