Return policy

At Trenzio Store, we want you to shop with confidence. Our return policy allows eligible items to be returned within 30 days of purchase in original condition with packaging. To initiate a return, contact our customer service team with your order number. Refunds are processed within 5-7 business days after we receive and inspect your item. Shipping costs for returns are the customer's responsibility unless the return is due to our error or a faulty product. Certain items such as personalised goods or final sale items cannot be returned. For more details or to arrange a return, please reach out to our support team.